Repair Service Terms and Conditions
Last updated: May 18, 2026
These Conditions govern the access to and use of the DLS- artisanal footwear repair and restoration service (the "Repair Service") available through the website www.dls.it. Sending a Repair request implies the reading and full acceptance of these Conditions, as well as the Website Terms of Use and the General Online Sales Conditions.
1. Description of the Repair Service
The DLS- Repair Service offers Users the possibility to entrust their footwear to the master artisans of the Monte San Pietrangeli laboratory for:
- deep cleaning and aesthetic restoration;
- sole repair (gluing, partial or total replacement);
- heel repairs;
- repair or replacement of laces, buckles, and accessories;
- waterproofing and protective leather treatments;
- other personalized interventions, to be defined in agreement with the artisanal team.
The Repair Service applies exclusively to DLS- footwear. The Company reserves the right to evaluate, on a case-by-case basis, the technical feasibility of each intervention and to refuse requests that do not meet the minimum workability conditions.
2. How to Activate the Repair Service
2.1 Online request
The User accesses the "Repair" section of the Website, fills out the request form indicating: (i) the shoe model and season; (ii) the type of intervention requested; (iii) a description of the damage or wear; (iv) photographic documentation.
2.2 Evaluation and quote
Upon receipt of the request, the DLS- team will carry out a preliminary evaluation and send the User an indicative quote within 5 working days. The definitive quote can only be confirmed after physical receipt of the footwear at the laboratory.
2.3 Confirmation and shipping
Following the User's acceptance of the preliminary quote, the Company will provide instructions for shipping the footwear to the laboratory. The Repair Contract is finalized with the Acceptance Confirmation sent by the Company via e-mail after the physical receipt and inspection of the footwear.