Experience Service Terms

Last updated: May 18, 2026

These Conditions govern access to and use of the DLS- Experience service, which includes the Guided Workshop Tour and the Footwear Customization Experience, available through the website www.dls.it. The purchase of an Experience implies reading and full acceptance of these Conditions, as well as the Website Terms of Use and the General Online Sales Conditions.

1. Description of the Experience Service

The DLS- Experience Service offers Users two types of immersive experiences in the DLS- artisanal world, to be held at the workshop in Monte San Pietrangeli (FM):

1.1 Guided Workshop Tour ("The Atelier Tour")

An exclusive visit to the DLS- production heart, led by a master craftsman or DLS- staff. The Tour includes:

discovery of the footwear artisanal manufacturing stages, from leather cutting to final finishing with an expert guide;
presentation of the tools, materials, and techniques handed down since 1974;
access to work areas not normally open to the public; – visit to the Factory store

Estimated duration: 45 minutes. Maximum number of participants per session: 4/5 people.

1.2 Customization Experience with the DLS- Stylist ("Design Your DLS-")

A one-to-one or small group creative session with the DLS- stylist, during which the User can:

choose the basic footwear model to customize;
select leathers, colors, finishes, and decorative details guided by the stylist;
receive advice from the stylist for outfit pairings or use of the chosen footwear;
receive the customized footwear within the communicated production times (generally 4-6 weeks).

Estimated session duration: 2/3 hours. The price of the Experience includes stylistic consultation; the customized footwear is charged separately according to the estimate agreed upon during the session.

2. Booking and Confirmation

2.1 Booking methods

Experiences can only be purchased through the Website, by accessing the "Experience" section and selecting the type, date, and number of available participants. The Website indicates available dates and the number of remaining spots for each session in real time.

2.2 Booking confirmation

The booking is considered confirmed upon receipt by the User of the Order Confirmation via e-mail, sent within 24 hours of purchase. The Order Confirmation contains: date, time, location, type of Experience booked, and practical instructions for the visit.

2.3 Waiting list

If a session is sold out, the User can sign up for the waiting list. In case of availability, the Company will contact the User via e-mail with at least 48 hours' notice.

3. Prices and Payment

The prices of the Experiences are indicated on the Website and include VAT. Payment is required at the time of booking. The Company accepts the same payment methods provided for e-commerce (credit/debit card, PayPal).

For the "Design Your DLS-" Experience, the price of the customization session is distinct from the cost of the footwear. The latter will be communicated to the User during the session and charged separately, upon acceptance of the estimate by the User.

4. Cancellation, Modification, and Refund

4.1 Cancellation by the User

The User can cancel or modify their booking according to the following conditions:

cancellation more than 5 working days before the Experience date: full refund of the price paid;
cancellation between 2 and 5 working days before: 50% refund of the price paid;
cancellation less than 2 working days before or no-show: no refund.

Cancellation or modification requests must be sent via e-mail to customercare@dls.it indicating the booking number.

4.3 Right of withdrawal

As these are recreational services with a specific date and location, the right of withdrawal provided for by the Consumer Code (Legislative Decree 206/2005, art. 59, letter n) does not apply to confirmed bookings. The User may still proceed with cancellation with partial or full refund according to the conditions set out in art. 4.1.

5. Performance of the Experience

5.1 Access and participation

To access the Experience, the User must present themselves at the DLS- workshop at the address indicated in the Order Confirmation, equipped with a valid identity document and the booking confirmation (printed or digital). It is recommended to arrive at least 10 minutes before the scheduled time.

5.2 Participants

The maximum number of participants per session is indicated at the time of booking. Minors under 18 years of age are not permitted to participate in the guided tour. Access to the workshop is subject to specific safety regulations that will be illustrated at the beginning of each session.

5.3 Clothing and safety

Comfortable clothing and closed-toe shoes are recommended for access to the work areas. The User is required to follow the instructions of the DLS- staff for the entire duration of the Experience.

5.4 Photography and filming

The User may not take photographs or film videos, unless with prior authorization from DLS- staff and always respecting the privacy of other participants and staff. Any commercial use or publication on third-party platforms of content filmed during the Experience requires prior written authorization from the Company.

6. Customized Footwear ("Design Your DLS-")

6.1 Production process

The customized footwear within the "Design Your DLS-" Experience is made by DLS- master craftsmen according to the specifications agreed upon during the session. The User will receive a summary technical sheet of the choices made, signed by the DLS- stylist, to be kept as a guarantee document.